Vonics Reviews

Ratings
Overall: 1
Reliability: 5
Voice: 5
Value: 1
Customer Service: 1
Features: 1

Comments
VONICS is an unethical "rip-off", IMHO!!
I paid VONICS $200+ for a full year VOiP service; VONICS failed to confirm receipt of my faxed request for porting of my 2 existing phone numbers, & Customer Service - when I could actually reach someone - could not provide ANY information on my transfer of my existing numbers. There is virtually NO Customer Service.
Their 30-day Money-back guarantee states in the Service Agreement that you must not have used over 250 minutes during those 30 days (8 min. per day ???) to qualify, but they don't tell you that up front.
There is no REFUND on cancellation of the full year plan - only additional charges for cancellation fees. So far VONICS has charged my credit card $622.25 for the two months of VOiP service.
I have filed a complaint with the FEDERAL TRADE COMMISSION and continue my battle with disputes with the credit card company.

Ratings
Overall: 1
Reliability: 1
Voice: 1
Value: 1
Customer Service: 1
Features: 1

Comments
Vonics offered us service in 3 business days. It took eleven business days to get the box and it came without directions. Vonics told us it would take seven to ten days to get our telephone numbers ported over. It has been well over 6 weeks.
Vonics told us when we move, we could get a new area code number in the town we live in. We have sick relatives thus 911 is integral. Vonics later said they could not provide the new telephone number in the new area code. We lost service for four days already. No one picks up the phone at Vonics as far as I can tell. We are put on hold and finally you can't hold any longer, you are asked to leave your name and phone number. No one has ever called us back.

We got scammed by Sunrocket and I feel Vonics is similar. My basis for this complaint is plain and simple --- our phone is out for four days, we're technically savvy and Vonics has no answer for us, nor are they offering refunds, credits, a fast shipped new gizmo etc. We paid upfront as they require and feel very suckered.